Frequently Asked Questions (FAQs) – Scophic
Our Frequently Asked Questions (FAQs) section is designed to provide answers to common inquiries about our policies, including Shipping, Returns, Refunds, and Cookies. If you have any additional questions or need further clarification, please feel free to contact us at support@scophic.shop.
Shipping FAQs:
Q1: What is the estimated delivery time for my order?
A: The estimated delivery time varies depending on your location and the shipping method you choose during checkout.
Estimated Delivery Times:
Handling Time: 1-2 business days (Monday-Friday)
Transit Time: 7-12 business days (Monday-Friday)
Order Cutoff Time: 6:00 pm (GMT-5:00) Eastern Standard Time (New York)
For more detailed information, please refer to our Shipping Policy.
Q2: How can I track my order?
A: To track your order, simply use the tracking number provided in the Shipment Confirmation email. This email will be sent as soon as your order is shipped. For step-by-step tracking instructions, please consult our Shipping Policy.
Returns and Refunds FAQs:
Q3: Can I return an item if it doesn’t meet my expectations?
A: Absolutely! We offer a 30-day return policy. To initiate a return, please ensure that the item is unused, undamaged, and in its original packaging with labels. For detailed return instructions, please visit our Returns and Refund Policy.
Q4: How long does it take to receive a refund after I return an item?
A: Typically, we process refunds within 7 business days after receiving your returned item. The exact timeframe may vary depending on the policies of your payment provider. For more information, please refer to our Returns and Refund Policy.
Cookies FAQs:
Q5: What are cookies, and why does your website use them?
A: Cookies are small text files that enhance your browsing experience by remembering your preferences and helping us analyze website traffic. We use cookies to improve your experience, personalize ads, and more. To learn how to manage cookies or for further information, please visit our Cookies Policy.
Q6: Can I disable cookies on your website?
A: Yes, you have the option to customize the types of cookies stored on your device by adjusting your browser settings. Each browser has its own method for blocking or restricting cookies. For detailed instructions, please see our Cookies Policy.
General FAQs:
Q7: How can I contact your customer support team?
A: Our dedicated customer support team is available to assist you. Please contact us at support@scophic.shop for any questions or concerns you may have.
Q8: Where can I find more information about your policies?
A: For comprehensive details about our policies, including Shipping, Returns, Refunds, and Cookies, please visit the respective policy pages on our website.
We hope these FAQs have provided effective answers to your inquiries. If you require further assistance or have specific questions not covered here, please don’t hesitate to contact us. We value your satisfaction and understanding. Reach us at support@scophic.shop.